Return and Refund Policy
At Sprout Organic, we are committed to providing high-quality organic products, healthy seedlings, fresh produce, and gardening supplies. If you’re not completely satisfied with your purchase, we’re here to help.
1. Fresh Produce & Perishable Products
Due to the perishable nature of fruits, vegetables, herbs, microgreens, and other fresh products, we do not accept returns once the order has been delivered.
If you receive:
- Damaged or spoiled products
- Incorrect items
- Missing items
Please notify us within 24 hours of delivery by providing your order number along with clear photos of the affected items. Once verified, we will offer one of the following:
- A replacement product (subject to availability)
- Store credit
- A refund for the affected item(s)
2. Seedlings & Live Plants
Plants are living products and require proper care after delivery.
Returns are not accepted for seedlings or live plants due to improper care, weather conditions, transplant shock, or neglect after delivery.
However, if your seedlings arrive:
- Severely damaged during transit
- Dead on arrival
- Incorrectly supplied
Please contact us within 24 hours of receiving your order with photos, and we will assess the issue for a replacement or refund.
3. Gardening Supplies & Farm Inputs
Products such as:
- Vermicompost
- Vermiliquid
- Potting Mix
- Organic fertilizers
- Gardening accessories
- Non-perishable farm inputs
may be returned within 7 days of delivery if:
- They are unused.
- They are in their original packaging.
- They are in resalable condition.
- You have proof of purchase.
Once the returned item has been inspected and approved, we will process your refund or replacement.
4. Non-Returnable Items
The following items cannot be returned:
- Opened or used gardening products
- Custom or special orders
- Clearance or discounted items (unless defective)
- Gift cards or vouchers
- Perishable products after delivery
5. Order Cancellations
Orders may be cancelled before they are prepared or dispatched.
Once an order has been processed for delivery, cancellation may no longer be possible.
6. Refund Process
Approved refunds will be processed using the original payment method within 5–10 business days, depending on your payment provider.
Shipping or delivery charges are non-refundable unless the return is due to our error.
7. Exchanges
We only replace items if they are:
- Defective
- Damaged during delivery
- Incorrectly supplied
Exchanges are subject to product availability.
8. Return Shipping
Where a return is approved due to an error on our part, Sprout Organic will arrange or cover the return shipping costs.
If the return is due to a customer change of mind, the customer will be responsible for the return shipping costs.
9. Contact Us
If you have any questions regarding your order or wish to request a return or refund, please contact our customer support team with:
- Your order number
- A description of the issue
- Clear photos (where applicable)
We are committed to resolving genuine concerns quickly and ensuring you enjoy the best experience with Sprout Organic.
Thank you for choosing Sprout Organic—your trusted partner for fresh produce, healthy plants, and sustainable gardening.